Terms & Conditions


Before accessing or using our website, we kindly request you to carefully review the terms and conditions outlined within these Terms of Service. By accessing or using any part of our website, you acknowledge and agree to be bound by these Terms of Service. If you do not agree to the terms and conditions stated in this agreement, you are not permitted to access the website or utilise any of its services.

Acceptance of Terms by accessing and using our online retail store, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services.

Without our express written permission, you agree not to engage in activities such as reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service, the use of the Service, or the access to the Service. This includes any content or contact on the website.

1. Account Registration

  • In order to make a purchase on our online retail store, you may be required to create an account. You must provide accurate and complete information during the registration process.

  • You are responsible for maintaining the confidentiality of your account information, including your username and password. Any activity occurring under your account is your responsibility.

  • You agree to notify us immediately within 1 working day of any unauthorised use of your account or any other security breach.

2. Products and Services

Our online retail store offers a range of products and services for sale. We strive to provide accurate and up to date information regarding the products, including pricing, descriptions, and availability. However, errors may occur, and we reserve the right to correct any errors or inaccuracies.

3. Ordering and Pricing

  • Placing an order on our online retail store constitutes an offer to purchase the selected products or services.

  • We reserve the right to accept or decline any order for any reason, including, but not limited to, product availability, errors in pricing or product information, or suspicion of fraudulent activity.

  • Prices listed on our website are in New Zealand dollars (NZD) and include a 15% Goods and Services Tax (GST) unless explicitly stated otherwise.

  • We reserve the right to change prices and fees at any time without prior notice. Included but not limited to price increase to supply, raw materials or labour.

5. Payment

  • Payment for orders placed on our online retail store must be made through the available payment methods indicated at the time of purchase.

  • We utilise reasonable security measures to protect your payment information; however, we cannot guarantee absolute security.

  • Payments made through credit cards or other electronic payment methods are subject to the terms and conditions of the respective payment processors.

6. Shipping and Delivery

  •  Our shipping and delivery policy is outlined separately and can be found on our website 

  • We will make reasonable efforts to ensure the timely delivery of your purchased products within New Zealand. However, we do not guarantee specific delivery times and are not liable for any delays or damages caused by third-party shipping providers. 

  • You are responsible for providing accurate and complete shipping information. We are not liable for any errors or delays resulting from incorrect or incomplete shipping details.

7. Returns and Refunds

  • Our return and refund policy are outlined separately and can be found on our website.

  • Please review the policy carefully to understand the procedures and requirements for returning products and seeking refunds.

8. Intellectual Property

  • All content available on our online retail store, including but not limited to text, graphics, logos, images, and software, is the property of the respective owners and is protected by applicable intellectual property laws.

  • You may not reproduce, distribute, modify, or use any of the content without obtaining prior written permission from the respective owners.

9. Limitation of Liability

  • We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use our online retail store, including damages for lost profits, data, or business opportunities.
  • Our liability for any breach of faulty goods under the Consumer Guarantees Act 1993 shall be limited to the replacement of the goods or the supply of equivalent goods, or the payment of the cost of replacing the goods or acquiring equivalent goods.

10. Governing Law and Jurisdiction

  • These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of New Zealand.

11. Modifications to the Terms and Conditions

  • We reserve the right to update or modify these terms and conditions at any time without prior notice. The updated version will be effective as of the date of posting on our online retail store.
  • By using our online retail store, you acknowledge and agree to be bound by the most recent version of the terms and conditions available on our website.